Privacy Policy

1. Overview

VisaLane provides a job discovery, application assistance, resume parsing, profile creation, job matching, document generation, and application tracking platform. Our Service may include AI-assisted features that help users parse resumes, identify relevant jobs, generate tailored resumes, draft cover letters, and prepare outreach messages.

This Privacy Policy applies to information processed through the Service, including information you provide directly, information collected automatically, and information received from third parties where permitted by law.

2. Information We Collect

2.1 Account Information

• Full name
• Email address
• Password or authentication credentials
• Profile photo, if provided
• Location information, if provided
• Language and communication preferences

2.2 Resume and Career Information

• Resume files
• Job titles
• Work experience
• Education history
• Skills
• Certifications
• Languages spoken
• Professional summaries
• Career interests
• Salary expectations, if provided
• Preferred work modes
• Preferred countries or locations
• Links to professional profiles, portfolios, or websites

2.3 Application Information

• Jobs viewed
• Jobs saved
• Jobs imported
• Jobs applied to
• Application status
• Generated documents
• Resume format preferences
• Cover letter drafts
• Outreach messages drafted through the Service
• Alert preferences
• Search queries
• Filters used

2.4 Usage Information

• Pages visited
• Features used
• Buttons clicked
• Search activity
• Device type
• Operating system
• Browser type
• Approximate location derived from IP address
• Referring URLs
• Time spent on pages
• Error logs
• Performance data

2.5 Communications

If you contact us, submit feedback, or communicate with support, we may collect your message, email address, user ID, related account information, and any files or screenshots you choose to provide.

2.6 Payment Information

If you purchase a paid subscription, payment processing may be handled by third-party payment providers. We may collect limited information such as subscription status, plan type, billing date, and transaction identifiers. We do not store full payment card details unless explicitly required and permitted by law.

3. How We Use Information

We use collected information to:

• Create and manage your account
• Provide the core job board experience
• Parse resumes into structured profile data
• Match you with relevant job opportunities
• Generate tailored resumes and cover letters where enabled
• Save jobs and track application progress
• Send job alerts you request
• Improve ranking, personalization, and user experience
• Analyze product usage and improve features
• Detect, prevent, and address fraud, abuse, security incidents, or technical errors
• Comply with legal obligations
• Enforce our Terms and Conditions
• Communicate service updates, security notices, and administrative messages
• Send marketing communications only where permitted and where you have consented if required

4. AI Features and Automated Processing

VisaLane may use AI-assisted systems to provide features such as:

• Resume parsing
• Job matching
• Match score estimation
• Tailored resume generation
• Cover letter drafting
• Outreach message drafting

These features are designed to assist users and improve efficiency. AI-generated outputs may not always be accurate, complete, or suitable for a specific employer, jurisdiction, visa process, or legal requirement. You should review all AI-generated content before using it.

We may process resume content, profile data, job descriptions, and user preferences to generate AI-assisted outputs. We may also use anonymized or aggregated data to improve model quality, product features, and service reliability where permitted by law.

5. Legal Bases for Processing

Where applicable data protection laws apply, we may process personal information on the following legal bases:

• Performance of a contract: to provide the Service and respond to your requests
• Legitimate interests: to improve, secure, and optimize the Service, and to prevent fraud
• Consent: where you have given consent, such as for certain communications or optional features
• Legal obligations: to comply with applicable laws, regulations, or lawful requests

6. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party providers that help us operate the Service, including cloud hosting providers, authentication providers, analytics providers, AI processing providers, payment processors, customer support tools, email and notification providers, and security and fraud prevention providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

6.2 Employers and External Platforms

When you choose to apply to a job through an external website, employer portal, LinkedIn, email, or other third-party platform, information you submit is governed by that third party's privacy policy. If you use our Service to draft outreach messages, you are responsible for reviewing and sending those messages.

6.3 Legal Compliance and Safety

We may disclose information if we believe it is necessary to comply with law, regulation, legal process, or governmental request; protect the rights, property, or safety of users, the public, or VisaLane; detect, prevent, or address fraud, security, or technical issues; or enforce our Terms and Conditions.

6.4 Corporate Transactions

If we are involved in a merger, acquisition, reorganization, asset sale, bankruptcy, or similar transaction, user information may be transferred as part of that transaction. We will use reasonable efforts to ensure the receiving party respects existing privacy commitments.

7. Data Retention

We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention factors include whether you have an active account, legal and regulatory obligations, dispute resolution and enforcement needs, security and fraud prevention, and product improvement and analytics requirements.

You may request deletion of your account and associated information, subject to legal retention requirements.

8. Data Security

We use reasonable technical and organizational measures to protect personal information, including encryption in transit where appropriate, access controls, secure storage practices, monitoring and logging, regular security reviews, and least-privilege access principles. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where required by applicable law, we will implement appropriate safeguards for international transfers.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Export your data
• Withdraw consent
• Complain to a supervisory authority

To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before responding.

11. Cookies and Similar Technologies

We may use cookies, localStorage, session storage, and similar technologies to keep you signed in, remember preferences, understand usage patterns, improve performance, provide personalized experiences, and maintain application state. You can control cookies through your browser settings. Disabling certain technologies may affect functionality.

12. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no universal standard for responding to Do Not Track signals, we do not currently respond to them in a uniform way.

13. Children

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

14. Third-Party Links

The Service may contain links to third-party websites, job portals, employer sites, social platforms, or other services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other appropriate means. Your continued use of the Service after the updated policy becomes effective constitutes acknowledgment of the changes.

16. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:

• Email: [Insert support email]
• Company: [Company Legal Name]
• Address: [Insert registered address]
• Website: [Insert website]

You can also reach us through the feedback form in Settings.